FAQs
FAQs
- ORDER / PAYMENT:
What payment options do you offer online?
We accept payments via PayPal, Credit/Debit Card, and Afterpay. For more details, please visit our Payment Methods page.
Is it safe to use my credit card on the website?
Yes, it's completely safe to order from our website. Your financial details are processed through a secure server using SSL encryption. Credit card information is never stored on our website and is directly passed to our Payment Gateway for authorization.
Was I charged twice?
Your credit card will only be charged once your order ships. If you see an additional authorization charge, this is a standard bank practice and should clear within 48-72 hours.
Why might my credit card be refused?
Your credit card may be declined due to reasons such as expiration, credit limit exceeded, incorrect information entered, or browser issues. Ensure your card is valid, within limit, and all fields are correctly filled.
- PROMOTIONS / DISCOUNTS:
Do you offer promotions?
Yes, we offer various discounts and special offers. Check our banners or announcement bars on the site. New customers signing up receive a 10% off coupon along with exclusive offers.
How do I use a coupon code?
During checkout, enter the discount code in the designated field and click "Apply" to see your adjusted total. Some discounts apply automatically.
Can I use multiple discount codes at once?
No, only one discount offer or promotion can be applied per order.
- ORDER STATUS:
How do I know my order has been confirmed?
You'll receive a "Thank You" email confirming your order after completion.
How can I check the status of my order?
Once shipped, we'll send a shipment notification with tracking information. You can track your order on our website or contact us for assistance.
Can I change my order details after it's placed?
Changes are possible if the order hasn't been processed. Contact our Customer Care immediately with your request.
Can you assist with a damaged product?
Contact us at doubleyoungus@outlook.com with a photo of the damaged item and your order information. We'll assess and replace it if the issue is confirmed to be on our end.
- CANCELLATIONS / CHANGES TO ORDERS:
Changes are only possible if the order hasn't been processed. Contact Customer Care promptly with your request at contact@doubleyoung.online.
- SHIPPING:
How long does delivery take?
Delivery time includes processing (1-3 business days) and shipping. Visit our Shipping Policy page for detailed information.
How can I track my order?
You'll receive a shipment notification with tracking details. Track your order on our website or using a package tracking platform like 17track.net.
My package shows delivered, but I didn't receive it. What should I do?
Check around your premises and with neighbors. Contact the carrier with your tracking number for further assistance.